My Account
Manage your personal information, change your password, adjust your preferences, and monitor your digital wallet — all directly from the client portal.
Requirements
- A portal account and be logged in
Accessing My Account
Click your name or the profile icon in the upper right corner of the portal and select My Account (or Profile).
Personal information
In the profile section, you can view and update your details:
| Field | Description |
|---|---|
| Full name | How it appears on your orders and documents |
| Used for login and notifications (cannot be changed after registration) | |
| Phone | With area code — for contact about orders |
| CPF | Individual taxpayer identification number |
| Address | Street, number, complement, neighborhood, city, state, and zip code |
| Preferred language | Portuguese (PT-BR) or English (EN) — affects the entire portal interface |
| Receive WhatsApp notifications | Opt-in for order status messages via WhatsApp |
How to update your details
- Click Edit Profile (or click the fields you want to change)
- Make the desired changes
- Click Save
- A confirmation message will be displayed
Change password
To change your access password:
- On the My Account page, click Change Password
- Enter your current password (required to confirm your identity)
- Enter your new password — use at least 6 characters
- Repeat the new password in the Confirm new password field
- Click Save new password
TIP
Use a combination of letters, numbers, and special characters. Avoid obvious passwords such as birthdays or sequential numbers.
Language preference
The client portal is available in Portuguese (PT-BR) and English (EN).
To change the language:
- Option 1: go to My Account > Language field > select the desired language and save
- Option 2: click the flag or language selector in the portal menu (when available)
The preference is saved automatically and applied on all future visits.
WhatsApp notifications
To receive order status updates directly on WhatsApp:
- Go to My Account
- Make sure the Phone field is filled in correctly (with area code)
- Check the Receive WhatsApp notifications option
- Click Save
To stop receiving them: uncheck the option and save again.
Digital wallet
The digital wallet holds credits that can be used to pay for orders on the storefront.
Check balance and statement
In the My Wallet or Wallet section, you can see:
- Available balance — amount in R$ that can be used on upcoming orders
- Transaction history — each credit and debit with date, amount, and reference
Transaction types in the statement
| Type | What it means |
|---|---|
| Credit added by print shop | The print shop credited an amount (e.g. bonus, compensation, commercial credit) |
| Credit via top-up | You made an approved balance top-up |
| Debit — Order #PH-XXXX | Amount deducted to pay for an order |
| Bonus | Extra credit granted alongside a top-up (e.g. top-up of R$ 100 with R$ 10 bonus) |
Top up your balance (self-service)
You can request a balance top-up directly through the portal:
Step by step:
- Go to My Wallet and click Add Balance or Request Top-Up
- Enter the amount you want to add (e.g. R$ 200.00)
- Click Request
- The screen will show payment instructions (Pix or bank transfer) for the requested amount
- Complete the payment in your banking app
- Click Upload Receipt and upload the receipt file (JPEG, PNG, or PDF)
- Wait for approval from the print shop
After the print shop validates the receipt, the balance is credited automatically to your wallet. You will receive a notification when the credit is available.
INFO
Top-up bonus: some print shops offer bonus credits on top-ups above a certain value. Ask your print shop whether any promotions are currently active.
Top-up history
To see all your top-up requests (approved, pending, or rejected):
- Go to My Wallet > Top-Up History
Sign out (logout)
To sign out of your account securely:
- Click your name or profile icon in the upper right corner
- Select Sign Out or Logout
- You will be redirected to the login page
TIP
Always sign out when using shared devices.
Tips
- Keep your phone number updated — the print shop may need to contact you about your orders, especially in cases of urgency or file issues.
- Complete your address — a full address makes delivery orders (mail or courier) much easier to process.
- Check your balance before placing an order — if you have available credits, you can pay immediately without uploading a receipt.
- Enable WhatsApp notifications — WhatsApp updates arrive faster than email and make it easy to follow your order.
Common issues
"I forgot my password"
On the storefront login screen, click Forgot my password or use the Sign in with Email Link (magic link) option. You will receive an access link at your registered email address.
"I want to change my registered email"
The login email cannot be changed directly through the portal. Contact the print shop to request the change.
"I want to delete my account"
Account deletion must be requested directly from the print shop. Find the contact information in the storefront footer and submit your request by email or WhatsApp.
"My balance is different from what I expected"
Open the statement under My Wallet > Transaction history to see all credits and debits with full details. Each transaction shows the date, amount, and order reference (when applicable).
"I requested a top-up but the balance has not appeared"
Check that you uploaded the receipt correctly. A top-up is only approved after the receipt has been submitted and validated by the print shop. Go to Top-Up History to see the status of your request.
"WhatsApp opt-in is enabled but I am not receiving messages"
Check that the phone number registered under My Account is correct and in the format with area code (e.g. 11 99999-9999). If it is correct, contact the print shop — it may be a storefront configuration issue.