Place an Order

Learn the complete flow for creating a print order: choosing a service, adding items, uploading files (or using ready-made designs), reviewing the total, and submitting to the print shop.

Requirements

• A portal account and be logged in
• Print artwork files ready (or use a design from the catalog)

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Step 1 — Start a new order

Click New Order in the main menu or on the featured button on the home page. A draft order is created automatically — you can save it and come back later to complete it.

INFO

Drafts are saved automatically. You can close your browser and resume the order later by going to My Orders > Drafts. Drafts with no activity for more than 7 days are removed automatically.

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Step 2 — Add items to the order

You can add items in three different ways. Choose whichever best fits your situation:

Option A — Upload your own files

1. Click Add Item
2. Select the desired service (e.g. DTF Transfer, Sublimation)
3. Click Upload File and select your artwork file
4. Enter the desired dimensions (width × height in centimeters)
5. Enter the quantity
6. Click Save Item

For details on accepted formats and quality tips, see Upload Files.

Option B — Use the Sheet Composer

The Sheet Composer is DTFPro's visual editor. You position your artworks on a sheet and the system calculates the area and price in real time.

1. Click Sheet Composer
2. Upload your artworks and drag them onto the sheet
3. Adjust the position and size of each artwork
4. Click Save — the composition is added to your order automatically

See the full guide at Sheet Composer.

Option C — Choose a ready-made design

1. Click Ready Designs or open the catalog
2. Choose the desired design
3. Click Add to Order
4. Enter the quantity

TIP

Ready-made designs are artworks already approved by the print shop — no file upload needed.

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Step 3 — Edit or remove items

While the order is in Draft status, you can:

• Change quantity: click the item and edit the quantity field
• Replace the file: click the item's edit icon and upload a new file
• Remove an item: click the trash icon next to the item and confirm removal

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Step 4 — Review the order summary

Before submitting, review the summary displayed on screen:

Field	Description
Items	List of artworks, dimensions, and quantities
Total area	Total print area in m²
Price per m²	Unit value at the applicable price tier
Subtotal	Cost of items
Pre-check	Additional fee if you requested file review
Rush	Additional fee if you requested a shorter turnaround
Total amount	Final value in R$

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Step 5 — Submit the order

When you are ready, click Submit Order. A screen with submission options will appear:

Payment method

Choose how you want to pay:

• Pix — QR Code and Copy-and-Paste code generated instantly
• Bank transfer — the print shop's banking details shown on screen
• Payment link — redirects to an external gateway (credit/debit card)
• Digital wallet balance — deducted automatically if you have sufficient balance

Delivery method

Choose how you want to receive your order:

• In-store pickup — you collect in person at the print shop
• Mail or courier delivery — the print shop ships to your address

Additional options

• File pre-check — the print shop team reviews your files before printing (recommended for important orders). May have an additional fee.
• Rush order — priority production with a reduced turnaround. May have an additional fee.
• Use wallet balance — check this option to apply your available credits as part of the payment.
• Notes — optional field for additional information to the print shop.

Confirm submission

Click Confirm and Submit. After submitting:

• The order moves from Draft to Submitted
• You receive a unique order number in the format #PH-XXXX (e.g. #PH-0042)
• You are directed to the payment screen

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Step 6 — Complete payment

After submitting, proceed to the payment screen. See the Pix Payment guide for the next steps.

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Track your order

After submitting and paying, track progress under My Orders or on the tracking page. See the Order Tracking guide.

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Tips

• Group items to save money: the larger the total area of the order, the lower the price per m². Combining multiple artworks in a single order is more economical than placing separate orders.
• Check dimensions in centimeters: size errors cause rework and can delay delivery.
• For DTF: use PNG with a transparent background and a minimum resolution of 300 DPI.
• Drafts expire after 7 days: do not leave an order sitting idle for too long.

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Common issues

"The price is higher than I expected"

The price is calculated by total area (width × height × quantity per item). Check that dimensions are correct in centimeters — very large dimensions inflate the area and the total.

"I want to change an order I already submitted"

Orders with Submitted or later status cannot be edited. Contact the print shop to cancel it, then create a new order with the correct information.

"My draft disappeared"

Drafts with no activity for more than 7 days are removed automatically. Create a new order if this happens.

"I cannot add items to my order"

Check that you have selected a service for the item. Each item must have an associated service before you can attach files or enter a quantity.

"The Submit Order button is disabled"

The order must have at least one item before it can be submitted. Add an item and try again.