Notifications
Stay on top of system alerts and configure how your shop and clients receive notices about orders, payments, and reviews. DTFPro supports in-app notifications (inside the panel), email, and WhatsApp.
Prerequisites
- An active Owner account on DTFPro
- Logged in to the admin panel at
admin.dtfpro.com.br
Notification Center
In the side menu, click Notifications to access the alert center. You will see a list of received notifications in chronological order.
The bell icon in the panel header shows the number of unread notifications. Click it for a quick summary of the latest notifications.
Notification Types
| Type | When it is generated |
|---|---|
| Order | New order created, order status updated, order canceled |
| Payment | Proof submitted by client, payment validated, payment rejected |
| Review | Order entered pre-check, client resubmitted file after changes were requested |
| System | DTFPro notices about maintenance or updates |
View Notifications
Each notification shows:
- Type — icon indicating the category (order, payment, review, or system)
- Message — description of the event
- Date and time — when the event occurred
- Link — clicking the notification takes you directly to the related order or screen
Mark Notifications as Read
One at a time
Click a notification to open it — it is automatically marked as read.
All at once
Click Mark all as read at the top of the list. Useful when there are many accumulated notifications.
No history loss
Marking as read only removes the unread indicator. The notification history is preserved for future reference.
Email Notifications
DTFPro sends automatic emails using the data configured under Settings → Visual (shop name and logo). Emails arrive with your shop's branding.
Events that generate an email to the client
| Event | Description |
|---|---|
| Order created | Order confirmation with a summary of items |
| Payment validated | Notice that the payment was confirmed |
| Payment rejected | Rejection notice with the reason provided |
| Order in pre-check | Notice that the order is under review |
| Changes requested | Notice with the operator's notes about the files |
| Order in production | Notice that the artwork was approved and is in production |
| Order ready | Notice that the order is ready for pickup or delivery |
Events that generate an email to the owner/operator
| Event | Description |
|---|---|
| New order | Alert of a new order received |
| Proof submitted | Alert that a client submitted a payment proof |
| File resubmitted | Alert that the client resubmitted a file after a change request |
WhatsApp Notifications
DTFPro can send messages via WhatsApp using the Evolution API integration. Configure it under Settings → Contact → WhatsApp.
Configure WhatsApp
| Field | Description |
|---|---|
| WhatsApp enabled | Turns WhatsApp notification sending on or off |
| Connected number | Your shop's WhatsApp Business number (must be connected to the Evolution API) |
| Active events | Which events trigger a WhatsApp message (order created, payment, pre-check, etc.) |
| Business hours | Time window during which messages are sent. Outside these hours, messages are queued |
WhatsApp Business
To use WhatsApp notifications, you need a WhatsApp Business account connected to the number registered in the integration. Contact DTFPro support to set up the integration.
Unread Count
The number shown on the bell icon indicates how many notifications are unread. The count updates in real time while you are in the panel. When you mark them as read, the count resets automatically.
Tips
- Check notifications daily — especially payment proofs, which need validation before an order can move to production
- Configure WhatsApp — receiving alerts for new orders and proofs directly on your phone speeds up your response time
- Branded emails — emails sent by the system carry your shop's name and logo. Keep the logo and name updated under Settings → Visual
- WhatsApp business hours — configure them to avoid sending messages outside your working hours and prevent late-night alerts
Common Issues
"The client says they did not receive the order confirmation email"
Ask the client to check their spam or junk folder. If not found, confirm that the email on file is correct in their client profile under Clients. If the email is correct, contact support.
"I have many accumulated notifications and cannot find a specific one"
Use Mark all as read to clear the current view and work with new notifications going forward. The full history is maintained for reference.
"WhatsApp notifications are not being sent"
Check that WhatsApp is enabled under Settings → Contact → WhatsApp and that the number is correctly connected to the Evolution API. Also verify that the specific event is marked as active in the settings.
"I want to disable notifications for a specific type"
Critical order and payment notifications cannot be individually disabled — they are essential to system operation. Channel settings (email, WhatsApp) can be adjusted per event in the WhatsApp configuration.
"Emails are arriving without the shop logo"
Check that the logo is configured under Settings → Visual and was saved correctly. The logo must be uploaded in PNG, JPEG, or WebP format.