File Pre-Check

Configure manual review of files submitted by clients before they enter production. Pre-check lets your team analyze and approve artwork, preventing rework and wasted material from files that do not meet your standards.

Prerequisites

• An active Owner account on DTFPro
• Logged in to the admin panel at admin.dtfpro.com.br

---

What is Pre-Check

When pre-check is enabled, every paid order goes through a review step before entering the production queue. An operator analyzes the files submitted by the client and decides:

• Approve — the file is correct and the order advances to production
• Request changes — the file has issues; the client is notified and can resubmit

---

Configure Pre-Check

Go to Settings in the side menu and click the Pre-Check tab.

Enable or Disable

• Pre-check enabled — all paid orders go through the review queue before production
• Pre-check disabled — paid orders go directly to production

Fee Type

Type	How it is calculated	Example
Fixed amount per order	A flat fee regardless of the number of items	R$ 5.00 per order
Amount per item	A fee multiplied by the number of items in the order	R$ 2.00 × 3 items = R$ 6.00
Percentage of order total	A percentage applied to the total order value	5% of R$ 100.00 = R$ 5.00

Fee Amount

Enter the fee value according to the chosen type:

• For fixed amount or per item: enter the value in R$ (e.g., 5.00)
• For percentage: enter the number without the % symbol (e.g., 5 for 5%)

Free review

Set the value to 0 to offer file review as a courtesy with no charge to the client.

After adjusting the settings, click Save.

---

Order Flow with Pre-Check Enabled

Client submits order
        ↓
Client pays and uploads proof
        ↓
Owner validates payment in Finance
        ↓
Order enters "Awaiting Review" (pre-check)
        ↓
Operator reviews each file in the order
        ↓
   ┌────┴────┐
Approves   Requests changes
   ↓             ↓
Production   Client receives notification
             Client reviews and resubmits
                  ↓
             Operator reviews again
                  ↓
               Approves
                  ↓
             Production

---

How Operators Perform Pre-Check

Operators access the pre-check queue under Production → Pre-Check. For each order in the queue:

1. The operator opens the order and sees the items awaiting review
2. For each item, they view the file submitted by the client
3. They evaluate criteria such as resolution, color mode, bleed, format, etc.
4. They click Approve Item or Request Changes

When Requesting Changes

1. The operator clicks Request Changes on the item
2. They describe the issue found in the notes field (e.g., "Resolution below 300 DPI", "Artwork has white background — remove it for printing on colored fabric")
3. They confirm

The client receives a notification (in-app, email, and/or WhatsApp) with the reason for the requested changes.

---

How the Client Responds to Change Requests

In the client portal ({your-shop}.dtfpro.com.br):

1. The client accesses the order with status Changes Requested
2. They see the operator's notes for each rejected item
3. They upload the corrected file on the corresponding item
4. The order returns to the Awaiting Review queue

The operator is notified that the client resubmitted the file and performs a new review.

---

Client Approval

After the operator approves all items, the order automatically advances to production. The client receives a notification confirming their files were approved and the order is in production.

---

Tips

• Enable pre-check if your shop receives files from varied clients and frequently finds issues (low resolution, RGB instead of CMYK, cropped artwork, etc.)
• Disable for advanced clients — if you work with agencies or designers who always submit print-ready files, pre-check may be unnecessary
• Clear instructions reduce rejections — configure upload guidelines in your storefront text so clients already submit files in the correct format
• Be specific in your notes — "low resolution" is vague; "the artwork must be at least 300 DPI and is currently at 72 DPI" is actionable
• The fee can be zero — many print shops offer pre-check for free as a quality differentiator

---

Common Issues

"The client does not understand why the order is stuck in 'Awaiting Review'"

Make sure notifications are active. The client should receive an email or WhatsApp message when they enter pre-check. Guide them to check the order status in the portal.

"I want to approve a specific order without reviewing the files"

In the pre-check queue, the operator can approve all items quickly even without a detailed review. There is no requirement to reject — approval is always an option.

"The client resubmitted the file but the order is still in review"

The resubmitted file needs to be reviewed again by the operator. The system does not auto-approve — approval always requires manual action from an operator.

"I want to disable pre-check for specific clients only"

Pre-check currently applies to all orders when enabled. For specific clients, the operator can approve items quickly without a detailed review.

"The pre-check fee is not being added to orders"

Check that the fee type and amount are correctly configured under Settings → Pre-Check and that you clicked Save after making changes.